Customer Satisfaction Assurance

Home-Theater.com offers a two week in-home trial, during which time we will accept returns on a product for any reason. The customer will receive a refund, credit or a replacement product as requested. The only responsibility to the customer is shipping costs . The 14 day trial period begins the day of delivery to the customer. Home-Theater.com may opt to extend the trial period under special circumstances, but only with approval prior to expiration of the trial period. B-Stock product and used gear is sold as is and does not qualify for home trial period. The above applies only to direct retail sales to the customer, not to dealers, installers, or distributors.

Return Authorizations

Customers must contact Home-Theater.com at 800-283-4644 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  Home-Theater.com will issue a Return Authorization Number and provide instructions regarding the method of return. In some cases we may be able to assist you with scheduling pickup. All items must be returned in the original shipping cartons using the factory packing materials to protect from damage. Customers are responsible for all return freight charges, which will be deducted from the refunded amount.

How to Return an Item:

1. Call our Customer Service department toll-free at (800) 283-4644 Monday-Friday, 8:30am -5:00pm  CST or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it it for a Return Authorization Number. We will work with you to schedule a pickup for the return.
2. Please repack all items exactly as received. Tape cartons thoroughly.
3. We will e-mail you when the package has arrived, and immediately process a request to credit your card or send you another item, at your request. If you are returning your merchandise for credit due, we will issue you the full credit due back to you according to the original form of payment.

Please allow 1-2 billing cycles for the credit to appear on your credit card statement. Shipping and handling charges are non-refundable, and we are unable to accept COD packages.

Sales Tax

Sales tax of 6.25% is charged for orders shipped to locations within Illinois.

Shipping

Home-Theater.com appreciates its customers and acknowledges you have a choice in where you buy your audio products. We do our best to provide the fair prices for our merchandise without unreasonable additions for shipping. Home-Theater.com utilizes different carriers in an effort to transfer the greatest savings possible to our customers.  We offer free shipping in the U.S., Canada and portions of Mexico.  Call 1-800-283-4644 for all shipments into Mexico.  Shipments into Canada may be subject to additional duty or tax.  

All orders over $1000.00 ship for Free! This includes oversize items such as Whisper and Helix speakers. Free shipping is dock to door only. Inside delivery is extra and will need to be set up prior to shipment. Please call us at 1-800-283-4644 to set up an inside delivery. Please include accurate contact information (phone # and e-mail address) with all orders to expedite and ensure the order is processed satisfactorily. Please contact us if you are unable to receive shipments via Fed Ex. If you have any questions about shipping and delivery, don't hesitate to contact us via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it We are available from 8:30 a.m. through 5:00 p.m. (CST), and we respond to any inquiries or requests promptly.

We regret that we are presently unable to ship to Post Office boxes.   If you have any questions about shipping and delivery, don't hesitate to contact us via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 1-800-283-4644. We are available from 9:00 a.m. through 4:30 p.m. (CST), and we respond to any inquiries or requests promptly.

Security and Privacy

For your protection, our web site uses 128-bit Secure Socket Layer (SSL) data encryption, which will automatically initiate a secure session with your browser before any order or personal information is sent over the Internet. This ensures that your credit card information travels across the Internet securely.

Home-Theater.com respects your privacy and therefore will never sell or otherwise distribute any personal information that you have necessarily provided.

For your protection, credit card orders will not be shipped to an address other than the billing address for the card.